Privacy Policy

This Privacy Policy explains how Mateslots Casino may collect, use, store and protect information when you visit the website, create an account, use our services or contact support. It is intended for players in Australia and should be read together with the website’s Terms and Conditions and other applicable notices.

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Information we may collect

To provide an online casino service, Mateslots Casino may handle different types of information about players and website visitors. The information collected depends on how you use the website, the features you access and the choices you make. We aim to collect information that is reasonably needed for the purposes described in this Privacy Policy.

Quick links

Information we may collect How we use and share information Cookies, security and retention Your privacy rights and how to contact us

Account and personal details

When you register or use an account, we may handle details such as your name, date of birth, residential information, contact details, login information and account preferences. We may also keep records of your communications with us, including support enquiries, complaints, feedback and other messages. This information helps us create and administer your account, provide services, respond to questions and maintain accurate player records.

Verification and identity information

We may request information or documents needed to verify identity, age, residence or account ownership. Depending on the circumstances, this may include identity documents, proof of address, photographs or other information used for verification checks. We may also receive information from service providers that help us complete verification, fraud prevention, security or compliance checks.

Payments and transactions

We may keep records about deposits, withdrawals, wagers, account balances, payment methods and other transactions connected with your account. Payment information may be processed by external payment providers. We generally receive information needed to confirm and manage a transaction, but full payment details may be handled directly by the relevant provider. Transaction records help us operate the account, investigate unusual activity, provide support and meet legal and compliance obligations.

Device, technical and usage data

When you visit or use the website, we may receive technical information such as your IP address, browser type, operating system, device details, language settings, general location information, referring pages, pages viewed, access times and interaction data. We may also collect information about how you use website features. This data supports website security, troubleshooting, service improvement, fraud detection and performance monitoring.

Information from other sources

We may receive relevant information from payment providers, verification services, security tools, technical providers or other parties involved in delivering the website and its services. We may also receive information when you interact with our communications, participate in support processes or report an issue. Information obtained from other sources is handled for the purposes described in this policy and any applicable notice provided at the time.

How we use and share information

Mateslots Casino may use personal information for the following purposes, where permitted and appropriate:

To create, verify, maintain and administer player accounts.
To provide casino services, process account activity and keep account information accurate.
To process deposits, withdrawals and other transactions through available payment methods.
To carry out identity, age, security, anti-fraud and responsible gambling checks.
To detect, prevent and investigate suspicious, unlawful, unauthorised or prohibited activity.
To communicate with players about accounts, transactions, security matters, service updates and support requests.
To provide customer support and review complaints, disputes or requests.
To maintain, test, secure and improve the website, systems and player experience.
To understand general website use and produce internal reports and service statistics.
To meet applicable legal, regulatory, tax, accounting and other official obligations.
To send marketing communications where appropriate and where the required permission or other lawful basis applies.

We may combine information collected from your account, website use, transactions and communications where this is reasonably necessary for these purposes. We do not use personal information for purposes that are incompatible with the reason it was collected unless permitted or required by applicable requirements.

Marketing communications

Where marketing communications are sent, you may be able to opt out by using the unsubscribe option in a message or by contacting us. You can also ask us to stop using your information for marketing. Withdrawing consent to marketing does not stop important service communications about your account, transactions, security or legal matters.

Sharing information with service providers

Information may be shared with service providers that support website hosting, technology, payments, identity checks, fraud prevention, security, customer support, communications, analytics and other operational functions. These providers should only use information as needed to perform their services or as otherwise permitted. Information may also be disclosed where necessary to meet legal obligations, respond to lawful requests, protect the website or players, investigate suspected wrongdoing, or protect rights and safety.

Some service providers or recipients may process information in countries outside Australia. Where this occurs, reasonable steps should be taken to handle information securely and in accordance with applicable privacy requirements. Information may also be disclosed during a business change, such as a transfer of services or systems, provided the information continues to be handled appropriately.

Cookies, security and retention

Cookies and similar technologies

The website may use cookies and similar technologies to remember settings, keep sessions working, support account functions, understand website usage, improve performance and help protect the service. Some cookies may be placed by service providers that support website features, analytics, security or communications. Cookies may be temporary or remain on your device for a longer period, depending on their purpose.

You can manage, block or delete cookies through your browser settings. If you disable certain cookies, some website features may not operate correctly, and account or gameplay functions may be affected. Browser controls may not remove information already collected for other lawful purposes.

Protecting information

We use reasonable administrative, technical and organisational measures intended to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication processes, monitoring, secure connections and other safeguards suited to the nature of the information. No website, system or method of transmission can be guaranteed to be completely secure, so players should use strong passwords, keep login information confidential and contact support if they suspect unauthorised account activity.

Access to personal information is limited to people and providers who need it for an approved business, service, security or legal purpose. We may review security processes periodically and take reasonable steps to address suspected incidents. Players should avoid sharing passwords, verification documents or payment information through unofficial channels.

How long information is kept

We retain information only for as long as it is reasonably needed for the purposes described in this Privacy Policy, including account administration, support, security, dispute handling and business records. Some records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, destroyed or anonymised, subject to technical, legal or operational considerations.

Closing an account does not necessarily result in the immediate deletion of all information. Certain records may need to remain available to prevent fraud, resolve disputes, demonstrate compliance or meet record-keeping requirements. Information retained for these purposes will continue to be handled with appropriate care.

Your privacy rights and how to contact us

Depending on your circumstances and applicable privacy requirements, you may have rights in relation to personal information we hold about you. These rights may include asking for access to your information, requesting correction of inaccurate or incomplete information, asking for deletion of information where deletion is available, and withdrawing consent to marketing communications.

Making a data request

To exercise your data rights, including access, correction, deletion or withdrawing consent to marketing, contact support@mateslotscasino.wtf. Please describe your request clearly and provide enough information for us to identify the relevant account or records. We may need to take reasonable steps to verify your identity before completing a request, particularly where the request involves sensitive information or account access.

We will consider and respond to privacy requests within a reasonable timeframe, subject to applicable requirements, the nature of the request and any necessary verification. In some circumstances, we may be unable to delete or provide certain information, including where it must be retained for legal, security, fraud prevention, dispute resolution or other legitimate purposes. If this applies, we will explain the relevant reason where we are permitted to do so.

Keeping information accurate

Players should keep their account information current and accurate. If your details change or you believe information is incorrect, contact support@mateslotscasino.wtf with the requested correction. We may ask for supporting information before updating account or identity records. Keeping information accurate helps us process transactions, complete verification and provide appropriate support.

Children and account eligibility

The website is intended for eligible adults who are permitted to use online gambling services in their location. We do not knowingly seek to collect information from people who are not eligible to create or use an account. If you believe information has been submitted by an ineligible person, contact support@mateslotscasino.wtf so the matter can be reviewed.

Changes to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, privacy practices or applicable requirements. The current version will be made available on the website. Players should review the policy periodically. Where a change is significant, we may provide additional notice when appropriate.

By continuing to use the website after an updated Privacy Policy is published, you acknowledge the updated information, subject to any rights or permissions that apply.